Service Process
1. Customers shall clarify product requirements: provide grade and model for standard products; provide material, shape drawings and special requirements for non-standard customized products.
2. Customers shall confirm the order quantity, delivery time and transportation mode.
3. Customers shall provide contact information including contact person, phone number and address.
4. Please send all the above requirements and information to us via phone, fax or email for inquiry and quotation.
Tel:+86-28-85739522、+86-13540898385
Fax:+86-28-8513955
Email:sales_1@santoncc.com
5. Our sales staff will reply via phone, fax or email with formal quotation, delivery schedule, payment terms and other relevant business information.
6. Customers shall confirm the final unit price, order quantity, delivery time and payment terms in writing after confirmation or negotiation. Formal supply contracts or agreements will be signed when necessary to validate the order.
7. Customers shall make payments in accordance with the contract and provide relevant invoicing information such as tax identification number.
8. The company will complete product delivery, transportation, settlement and invoicing in strict accordance with contract terms. Long-term direct customers, authorized agents and distribution partners can enjoy exclusive preferential policies after signing formal cooperation agreements.